Head of Client Services (Commercial Real Estate)

Job Overview

The Optimised Group of companies deliver quantifiable business outcomes to our clients through a comprehensive suite of energy/property services and technologies while driving a net-zero carbon agenda. With a combined team of highly trained analysts, engineers and technologists, the Group operates from four office locations in Blackpool, Bristol, Ashby, and Sittingbourne, providing national coverage.

 

The Optimised Group is looking for a Head of Client Services (Commercial Real Estate) to join our full service, energy solutions business. The Head of Client Services is also referred to internally as a Strategic Business Unit (SBU) head. The SBU Head leads and executes the sector strategy to accelerate growth and profitability through the delivery of full-service engagements within a balanced client portfolio.

Principal Accountabilities

  • Driving growth by supporting Sales & Marketing in identifying opportunities and macro trends within the industry sector of responsibility and shaping the communications strategy.

  • Leading multi-service delivery teams to execute the sector strategy, maintaining knowledge of all services across Optimised Energy, Buildings and Spaces.

  • Responsibility for the Sector P&L including budgeting and driving engagement and overall sector gross margin.

  • Responsibility for defining and maintain sector specific KPI’s (e.g. portfolio energy intensity, savings delivered, sqm under management).

  • Defining Sector resource forecasts and capability requirements to ensure that the required resource to execute sector strategy is in place.

  • Overseeing the client experience / satisfaction across the sector, with particular emphasis on Key Accounts, and ensure that sustainable relationships exist within the sector.

  • Developing the SBU to adopt appropriate positions in the value chain, including partnerships, and be credible in terms of industry knowledge, thought leadership and network.

  • Overseeing the Account Managers within the sector.

About you

  • The role requires in-depth knowledge of the strategic and commercial opportunities within the sector, and must have direct, senior level expertise within that industry.

  • Ability to scope detailed client requirements, plan and mobilise multi-faceted delivery programmes, and oversee successful implementation from end to end.

  • Should have a background in both technical delivery and client service, with technical covering energy, building services and sustainability.

Skills and Competencies

Strategic Mindset

Steps back and takes a broader perspective, looking ahead to future possibilities and translating into action.

Focus on Clients

Understands the expectations and requirements of our Clients, prioritises their needs above that of the company and individuals and relentlessly pursues excellence in service.

 

Courage

Stepping up to address difficult issues, saying what needs to be said within client engagements and internally.

Managing Ambiguity

Operating effectively, even when things are not certain, or the way forward is not clear.

 

Building the Team

Creating teams which excel at what they do, in particular facilitating teamwork, collaboration and knowledge sharing throughout the Group in support of the sector strategy.

Doing the Right thing

Being honest, professional, disciplined in everything we do.

Continuously Improving

Constantly improving what we do and innovating to stay ahead of the competition, including rigorous pursuit of professional training. This includes helping others to get better at what they do.

What we offer you

  • Competitive salary

  • Company pension scheme

  • Private medical insurance

  • 25 days annual leave increasing to 30 with length of service

  • Option to buy or sell up to 3 days’ holiday per year

  • 1 day to volunteer for a charity of your choice

  • Opportunity for progression, including a designated training budget

  • Friendly, flexible, and dynamic team working environment

  • Opportunities to work with people at all levels of the organisation

Salary: Dependent on experience

Reports to: Chief Commercial Officer

Location: London / Remote

Employment Type: Permanent

Please apply by attaching a copy of your current CV and a covering letter detailing why you feel you would be suitable for this role.

Unfortunately, we cannot respond to everyone. If you have not heard back from us with 14 days

your application will not have been successful.

We celebrate diversity and value equal opportunity;

We want to build a team which represents a variety of backgrounds, perspectives, and skills, and we decide employment based on merit and potential.

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109-112 Lancaster House, Amy Johnson Way, Blackpool, FY4 2RP, England, UK

01253 209000